Your order has been thoroughly inspected and carefully packed, and we hope your family is delighted with our unique products. However, being realists we know that occasionally returns have to be made. We will gladly accept returns within 60 days after the date on your invoice. If you need to make a return, just follow these five easy steps...
that the item is still in new condition. (Opened shrink wrap is fine but no scratched CD's or marred books, and no books that have been written in. Returns which arrive here damaged will not receive a full refund.)
2. Fill out
the return form completely. You can download the return form here
. If you have any questions, don't hesitate to email or call us.
the items with the paperwork in a sturdy shipping box; not an envelope. Again, items which arrive here damaged will not receive a full refund, so pack your return carefully.
the return authorization label from the bottom left corner of your invoice on the outside of your box for identification purposes. Address your package to our returns department at the address below:
1510 E Spencer Lake Rd
Shelton WA 98584
the items to us within 60 days of the date on your invoice. Since the cost of shipping the return is your responsibility
you can choose the shipping method. Once you ship the package, please allow up to 6 weeks for processing your return.
Is there a problem with an item?
If you did not receive what you ordered, or if an item arrived damaged or defective, please contact us immediately. Do NOT return damaged, defective, or mis-shipped products without contacting us first! You may email us anytime at firstname.lastname@example.org or phone one of our friendly customer service representatives at 800-478-0672 between 8am and 5pm weekdays.
Note: Bundled items such as our Complete Curriculum kits receive a discount based on purchasing the entire bundle. If you find you need to return part of the bundle please know that we will have to recalculate your order total without the bundle discount and you may not receive the entire refund you anticipated. (For instance let's say you purchased a bundle of 10 books which usually sell at $10 each but since you purchased them as a bundle you only paid $75. If then you return 4 of them you will receive a refund of $15. You are left having paid $10 each for the 6 books you kept.) If you have any questions about that or would like to know exactly what the refund would be in your case, please feel free to contact us by email, phone, or chat with your order number and we will figure it out before you pay to ship the item back to us.
Please note that the return policy for Rosetta Stone, as established by Rosetta Stone, is 30 days after purchase. This affects all orders placed after 7/1/13.