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 Return
to Help Index
| Shipping and Returns |
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| When will my package ship? |
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As soon as we receive your call, order form, fax, or on-line order, we leap into action. Every fulfillable order received before noon pst is processed that day, and leaves our warehouse within 1 business day. |
| When will my order arrive? |
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This depends on where you live and how
you ship the order. Our shipping methods are:
Flat-rate shipping(UPS
Ground)
USPS
Media Mail (books & software only)
Priority Postal
UPS 3-day
USPS Air(Canada)
USPS
Surface(Foreign)
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| What is the return policy? |
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Your order has been thoroughly inspected and carefully packed, and we hope your family is delighted with our unique products. However, being realists we know that occasionally returns have to be made. We will gladly accept returns for 60 days after the date on your invoice. If you need to make a return, just follow these five easy stepsą
1. Check that the item is still in new condition. (Opened shrink wrap is fine ū but no scratched CD's or banged-up books. Any returns which arrive here damaged will not receive a full refund.)
2. Fill out this return form completely. If you have any questions, don't hesitate to email or call us.
3. Pack the items and this paperwork in a sturdy shipping box; not an envelope. Again, items which arrive here damaged will not receive a full refund, so pack your return carefully.
4. Place the return authorization label (at the bottom of your invoice) on the outside of your box. Address your package to our returns department at the address below. (Or cut out that label and tape it onto your box.)
5. Ship the items to us within 60 days of the date on your invoice. Please allow up to 6 weeks for processing your return. |
| Free shipping |
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If your order total is $150 or more we will ship it free to any UPS deliverable address in the 48 contiguous states! This offer applies to items that are in stock only - no backorders, but if you like, we will hold your order until we can ship it complete. Please note: Orders must be prepaid to qualify for this exciting offer!
Our free offer is for Ground shipping only, not foreign or postal, and you should receive your order in 3-6 business days |
| Ground shipping |
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All internet orders, regardless of size, pay just $9.50. Please keep in mind that this price only applies to online orders shipped to the lower-48 United States and to a UPS Ground deliverable address. Orders shipped to Alaska, Hawaii, military, foreign, or other addresses which are not delivered to by UPS Ground do not qualify for flat-rate shipping. Please see Postal shipping below for more information.The map below lists the expected in transit time for UPS Ground shipping. Please remember that, while UPS is very reliable, these are not guaranteed delivery days. Also, business days do not include Saturday and Sunday.
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USPS Media Mail (books & software only)
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Any order with books and software only, regardless of size, pay just $4.95. Please keep in mind that Media Mail can take two weeks for delivery. |
| USPS Priority Postal |
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USPS rates are calculated for online orders as an estimation of actual shipping costs based on zip code, country, product weights, and Postal rates. Please note this differs from our rates for mailed and phoned in orders.
Any order to any address with a US Postal Zip Code qualifies for Priority Mail shipping. This includes addresses in all 50 states, and overseas military addresses that use a zip code.
Orders received before noon pst are typically processed the same day and shipped the next business day. Please note that we are closed Saturday, and Sunday so all orders received after noon pst on Friday are processed the following Monday.
USPS Media Mail (books & software only)
Any order with books and software only, regardless of size, pay just $4.95. Please keep in mind that Media Mail can take two weeks for delivery. We cannot ship games, constructions sets, puzzles, or anything other than books & software via Media Mail. |
| 2nd Day and 3 Day Select shipping |
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Choose either 2nd Day or 3 Day delivery and your order will be shipped UPS. Delivery is guaranteed within two or three business days to every U.S. address in the 48 contiguous states. Please keep in mind that the day an order ships does not count as a shipping day. For example, if an order ships on a Monday, going UPS 3 Day Select, it is guarateed to arrive on Thursday of the same week. Saturday and Sunday are not business days.
If your package is extremely time sensitive you can call us at 800-478-0672 for all of your options. |
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